Wyniki wyszukiwania

Autor	Barbara Wyrzykowska
Tytuł	Zarządzanie jakością w instytucjach publicznych
Title	Management of quality in the public institutions
Słowa kluczowe
Key words
Abstrakt
Abstract	In the paper some systems and methods for quality management in the public sector were presented. There are three key elements in the process of public services providing: service standard, the way of services providing adjusted to the organization and social demand and improvement the way of providing services resultant from the analysis of received results and the level of satisfaction of citizens – clients of administration. Units and institutions of public sector ought to use proper methods and techniques of management to achieve the quality of services desired by clients
Cytowanie	Wyrzykowska B. (2006) Zarządzanie jakością w instytucjach publicznych.Zeszyty Naukowe SGGW - Ekonomika i Organizacja Gospodarki Żywnościowej, nr 61: 75-89
HTML	wersja html
Pełny tekst	EIOGZ_2006_n61_s75.pdf

Autor	Marcin Idzik
Tytuł	Społeczne uwarunkowania rozwoju bankowości detalicznej w Polsce
Title	Social Conditions of the Retail Banking Development in Poland
Słowa kluczowe
Key words
Abstrakt
Abstract	The paper presents the scale of retail bank usage in Poland as well as factors determining the development of retail banking usage and reasons for non using banking services. The knowledge about financial institutions, sources of fears and opinions about the satisfaction from services offered by banks to individuals were also assessed. The necessity of financial exclusion reduction and taking into consideration poor people were also pointed.
Cytowanie	Idzik M. (2004) Społeczne uwarunkowania rozwoju bankowości detalicznej w Polsce.Zeszyty Naukowe SGGW - Ekonomika i Organizacja Gospodarki Żywnościowej, nr 53: 43-56
HTML	wersja html
Pełny tekst	EIOGZ_2004_n53_s43.pdf